Your Guide To Occasional Fail Ostriches
*Imagine an hilarious illustration of a “fail whale” but with an Ostrich that I haven’t had time to do yet because of you know what!*
For general and personal help, you may post on Ostrich’s UserVoice or ask me directly on Twitter @ostrichapp.
Ostrich is greyed out, disabled, unavailable
Happens when:
- You’re on an empty tab, top sites or an rss feed;
- There was an error while authenticating you;
- Tweets couldn’t be retrieved and you were logged in.
Fixing it:
- Disable and renable the extension in your preferences;
- Restart safari;
- Wait a while and try those again.
Ostrich is enabled, black or loaded, but it doesn’t open when I click on it
Happens when:
- You’re on a tab that was opened before Ostrich was activated;
- Some edge case where the extension bugged.
Fixing it:
- Open a new tab with a webpage in it;
- Refresh your tab(s);
- Notify me if it still happens.
The “Success!” page says its loading tweets, but it’s been hours and nothing happened!
Happens when:
- There was an error while loading your timeline;
- If the Ostrich is black, then they might be loaded but the firing mechanism failed;
- The server is being hammered.
Fixing it:
- Try again;
- Try again later.
Ostrich opens but there are no tweets loaded, I only see “Load more tweets”.
Happens when:
- Ostrich wasn’t finished loading tweets and the window opened by mistake;
- Ostrich wasn’t finished loading tweets and you opened the window;
- Twitter threw and error and I returned a blank stream for you.
Fixing it:
- Close and reopen Ostrich;
- Try it in a new tab with content;
- Deactivate and reactivate Ostrich from your Safari’s preferences.
New tweets have stopped coming in.
Happens when:
- Websocket server crashed.
Fixing it:
- Tell me on Twitter, but I’m usually quick on restarting it as I monitor it.
When I installed Ostrich, Safari crashed instantly and won’t open up again.
Wow, that’s bad. I’ve only heard that about 2-3 times. My best advice is to delete Ostrich.safariextz from ~/Library/Safari/Extensions (“~” means your home directly) and then restarting Safari. If you want to give it a try again, you may reinstall it and see if it still crashes.
